Payment Policy

• A 50% deposit is required at the time of making the booking, with the balance payable 30 days prior to arrival. Should bookings be made within 30 days of arrival, full payment will be required at the time of making the booking. All reservations that have not been confirmed with deposit or full prepayment are deemed provisional and may be released by the hotel without prior notification. Payment can either be made by credit card or bank transfer. Should payment be made with a credit card ,a secure payment portal from NedBank will be sent to you on our behalf asking you to authorise the amount requested. Should payment be made via bank transfer, please email a proof of payment to stay@alphen.co.za The hotel reserves the right to request deposits or full payment in advance, in the case of large groups, long stays or high occupancy. Should payment not be timeously received, the hotel reserves the right to automatically cancel the reserved accommodation and at the same time reserve the right to cancel or refuse to accept further bookings.

Check-in & Check-out

• Our check-in time is from 14h00pm;
• Check-out time is 11h00am on the day of departure.

Cancellation policy

• Up to 46 days prior to arrival: No cancellation fee
• 45 – 31 days prior to arrival: 50% of the total amount
• 30 – 0 days prior to arrival: 100% of the total amount
• No Show: 100% of the total amount